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TERMS & CONDITIONS

Article 1: OBJECT

By using this website or prior to any order on the latter, you acknowledge having read these general conditions and expressly declare to accept them without reservation.

These Terms may be subject to change at any time without notice. It is your responsibility to consult them regularly, because the applicable conditions will be those in force at the time of use of the website or during the validation of the order.

Article 2. USE OF THE SITE

By using this website and placing orders on it, you agree to:

1. Use this website only for making legally valid inquiries or orders.

2. Do not place any false or fraudulent orders. If it can reasonably be considered that an order of this nature has been placed, we will be authorized to cancel it and inform the competent authorities.

3. Provide us with a correct and accurate e-mail address, postal address and/or other contact details. Likewise, you authorize us to use this data so that we can contact you if necessary.

By placing an order on this website, you affirm that you are over the age of 18 and that you have the legal capacity to enter into contracts.

Article 3. AVAILABILITY OF PRODUCTS

All purchases of products are therefore subject to their availability in stock. Otherwise, the seller will inform the consumer.

The products presented are photographed and are presented with the greatest possible accuracy. However, colors may vary slightly from the screen and its brightness. The browser used may also not respect reality. However, if errors or omissions may have occurred concerning this presentation, the responsibility of the seller could not be engaged.

Article 4. AVAILABILITY OF SERVICES

The items for sale on this website are only available for delivery in Switzerland and metropolitan France.

Article 5. VALIDITY OF OFFERS AND PRICES

The validity of the offer is based on the products presented on the site (www.dunacosmetics.ch) as well as their availability in stock. In case of unavailability of the product, the seller undertakes as far as possible to notify you before the validation of your payment. Failing this, if payment has already been made, we will reimburse you for all amounts paid, including any delivery costs as soon as possible, using the same method of payment as the one you used during the transaction. In any case, this reimbursement will not entail any costs to be borne by you.

The prices are all indicated in Swiss Francs. The products will be invoiced on the basis of the prices in force at the time of the registration of the orders. In addition, the seller reserves the right to modify its prices at any time, it being understood, however, that the price appearing on the online store on the day of the order will be the only one applicable to the Consumer.

 

Article 6. FORMATION OF THE CONTRACT

To place an order, you must follow the online purchase procedure and click on "Purchase". It is recalled that by clicking on "Purchase", you acknowledge having read these general conditions of sale and expressly declare to accept them without reservation. The contract is formed as soon as the buyer orders, formalized by this click.

You will then receive an email acknowledging receipt of your order (hereinafter the “Order Confirmation”). You will also be informed by email of the effective dispatch of your order.

 

Article 7. PURCHASE PROCEDURE

The buyer may place his order on the www.dunacosmetics.ch website as follows:
Product choice

Validation of basket contents

Information of your e-mail. Your order confirmation and shipment confirmation will be sent to this address.

Information of your delivery address and your telephone number

Choice of payment method payment by credit card and billing address

Verification of the data communicated and of the order, acceptance of the GCS and payment

A confirmation email will be sent to you to confirm your payment and the related order.

The consumer will be able to modify his basket and his coordinates before the validation of the payment. The total cost of the cart contents is displayed on the order summary page. Only payments in Swiss Francs are accepted.

Article 8. REFUSAL TO PROCESS AN ORDER

Although we always make every effort to fulfill all orders, exceptional circumstances may arise which require us to refuse to process an order after sending you the Order Confirmation, such as a manufacturing problem or to stock, a payment incident or a regulatory problem. We reserve this right at all times. In this case, if payment has already been made, we will refund all amounts paid, including delivery costs as soon as possible, using the same method of payment as the one you used during the transaction. In any case, this reimbursement will not entail any costs to be borne by you.
We reserve the right to withdraw any product from this website at any time and to replace or modify any content or information on it. We shall not be liable to you or to any third party for our decision to remove a product from this website, to replace or modify any content or information on this website or for our refusal to process an order, in the cases referred to above, after having sent the Order Confirmation.


Article 9. PAYMENT
The price is payable when ordering and in one go. Any attempt at fraud, for any amount whatsoever and whatever its origin, will be subject to criminal prosecution.
Payment method
The payment methods offered are by credit card. Regarding payment by credit card, the buyer validates his delivery and billing address as well as the product and the total price. He provides the number of his bank card associated with the expiry date and the CVX code. The order can then be finalized.
The choice of credit card is protected by the Wix payments solution, which uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software, and that no third party can read it during the transaction. transport on the network.
Default of payment
The seller reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully paid for an order.
Verification of payments
By clicking on "Purchase", you confirm that the credit card belongs to you.
The seller checks all the orders that have been validated on his site. These controls aim to protect the seller from abusive practices operated by fraudsters. Our services may ask you for all the documents necessary to release your order: proof of address or debit in your name, or proof of address in the name of the person indicated for the delivery address, etc. These requests will be made by email.
Credit cards are subject to validity checks and authorization by the issuing body of these cards. If we do not receive the required payment authorization, we will not be liable for any delay or failure to deliver the products and we will not be able to enter into a contract with you.
 Payment Security
In order to ensure payment security, the www.dunacosmetics.ch website uses the secure payment service of Wix payments. This Service incorporates, as previously stated, the SSL security standard.

Article 11. DELIVERY
Delivery terms
The products sold on the site are deliverable in Switzerland and mainland France only at home.
Delivery delay
We undertake to deliver the goods ordered on the site www.dunacosmetics.ch as soon as possible after receipt of your payment. The approximate time is approximately 1 to 3 working days in Switzerland and 3 to 5 working days in metropolitan France. The Products ordered will be sent to the address you indicated during the ordering process. We are not responsible for delays in delivery caused by the indication by you of an erroneous or incomplete address. For home delivery, if the recipient is absent when our transport provider passes by, the package will be left at a collection point near the delivery address. In this case, the customer can collect the package within 10 days on presentation of an identity document and the delivery notice. At the end of this period, unclaimed packages will be returned to us. We decline all responsibility for delays in delivery caused by the absence of the recipient of the package or its non-collection within the period provided for this purpose.
Shipping pricing policy
Home delivery: the flat-rate shipping costs for standard delivery to the address indicated in Switzerland amount to 5 Swiss francs for all orders. In Metropolitan France, these amount to 9 Swiss francs.
Upon withdrawal, you are the owner and responsible for the product. Apart from cases of hidden defects or product defects, any damage to the product occurring after the day of withdrawal will be considered as resulting from your own doing and cannot be opposed to the seller for a refund or exchange request.
Attention :
All products sent by the seller are carefully checked for damage so that if your order has arrived damaged and you still collect the product, it will be considered that you accept the package in its condition on the day of collection. Thus, any damage to the product occurring after the withdrawal will be unenforceable against the seller and cannot be the basis for a request for reimbursement or exchange.


Article 12. DELAY, LOSS, DAMAGE
Delay
No delay in delivery can engage the responsibility of the seller from the deposit of the package at the post office. In this case, you should contact the service of the carrier in question. As an exception, the seller allows the consumer to denounce the purchase in the event of a delay of more than 30 days.
Loss
In the event of loss of the package, we undertake, at your convenience, either to reimburse you in full as soon as possible or to send you the same order.
Damage
After processing your request and in the event of proven damage, the seller undertakes to reimburse you or proceed to the exchange at their expense as soon as possible.


Article 13. RETURN AND RIGHT OF WITHDRAWAL
The Consumer benefits from 14 clear days from the day of receipt of the product to exercise his right of withdrawal. Within this time limit, the exercise of this right takes place by informing the seller by email to the following address: dunanaturalcosmetics@gmail.com of your desire to withdraw from the contract, specifying imperatively the reasons for the return as well as the return. of the goods in the same condition as on the day of delivery. These two actions must cumulatively be done within 14 clear days from the day of receipt of the product. The exercise of this right allows you, at your convenience, either to obtain a refund or to make an exchange.
Only so-called standard products (model, color and size presented on the product sheets) offered on the online store may be subject to a request for reimbursement or exchange.
Returned products (product and packaging) must be in their original condition. Upon receipt of the package, the seller will judge compliance with the time limit and the perfect condition of the returned goods. No returns will be accepted if the products have been visibly used or damaged by the buyer. If the return is refused, no refund or exchange may be required and the return of the order will be at the expense of the Consumer. The refund will be made within 14 days of receipt of the goods by the seller, of which you will be informed by email.

Article 14. RESPONSIBILITY AND APPLICABLE LAW
The seller cannot be held liable for damages of any kind, whether material, immaterial or bodily, which may result from improper use of the products marketed. The seller cannot be held liable for simple errors or omissions which may have persisted despite all the precautions taken in the presentation of the products.
This contract is subject to Swiss law. Only the Swiss courts are competent regardless of the place of delivery and the method of payment accepted.
Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to present their complaints. In the event of a dispute, the consumer will first contact the company to obtain an amicable solution.

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